Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the Manis Cleaning website and the booking of any cleaning service ("Service") provided by Manis Cleaning ("we", "us", "our"), ABN 12 345 678 910, based in Belmont, Perth, Western Australia.

By submitting a quote request, accepting a booking, or using our Service in any way, you ("customer", "you") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with a booking.

Manis Cleaning provides professional steam cleaning services for residential customers, including but not limited to:

• Carpet Cleaning — deep steam cleaning, stain and odour removal, end of lease bond back cleaning
• Rug Cleaning — professional cleaning for rugs of all sizes and materials
• Sofa / Couch Cleaning — 1 to 6 seater lounges, ottomans, and chaise lounges
• Mattress Cleaning — single, double, queen, and king sizes
• Chair Cleaning — dining and upholstered chairs

Any service outside of the above (submitted under "Other") is quoted individually and is not guaranteed to be available in every case.

Quotes submitted through our website are estimates only, based on the information you provide (service type, quantity, and any details supplied). The final price may vary once our technician assesses the property in person, particularly where:

• The condition, size, or material of an item differs from what was described
• Additional stains, odours, or treatments are required
• Access to the property is more difficult than described

We will always confirm any change in price with you before carrying out additional work. A booking is only confirmed once you have received written confirmation (email, SMS, or phone call) from a member of our team.

All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Payment is due upon completion of the service unless otherwise agreed in writing.

We accept the payment methods advised at the time of booking. Late or failed payments may incur additional administrative fees and may affect future bookings.

You are responsible for providing our team with safe and reasonable access to the property and the items to be cleaned at the agreed time. Where possible, please:

• Clear small items, toys, and breakables from the areas to be cleaned
• Secure pets away from the work area
• Ensure access to water and power where required
• Provide parking access close to the property, where available

If our team is unable to access the property at the scheduled time through no fault of our own, a call-out fee may apply.

We understand that plans change. We ask that you provide as much notice as possible if you need to cancel or reschedule a booking. Repeated late cancellations or no-shows may result in a cancellation fee or a requirement for prepayment on future bookings.

Where an end of lease carpet clean is booked as such, we offer a bond back guarantee on the carpet cleaning component of the service. If your property manager is not satisfied with the standard of the carpet clean, notify us within 72 hours of the service and we will return to re-clean the affected areas at no extra charge.

This guarantee applies to the cleanliness of the carpet only and does not cover pre-existing stains, damage, or wear that cannot reasonably be removed through steam cleaning, nor does it extend to other areas of the property outside of the carpets cleaned by us.

By booking a service, you confirm that the information provided (including service type, quantities, and property details) is accurate to the best of your knowledge. You also agree to inform us in advance of any known hazards, fragile surfaces, antique or delicate items, or pre-existing damage in the areas to be cleaned.

Manis Cleaning takes reasonable care when carrying out all services. In the unlikely event that damage occurs directly as a result of our negligence, please notify us within 24 hours of the service so we can investigate and, where appropriate, arrange a fair resolution.

We are not liable for:

• Pre-existing damage, wear, or staining not caused by us
• Items that are not colourfast, structurally sound, or suited to steam cleaning
• Damage arising from inaccurate information provided at the time of booking
• Indirect or consequential loss

The personal information you provide when requesting a quote (name, email, phone number, and address) is used solely to process your booking, communicate with you about your service, and maintain our internal records. We do not sell or share your personal information with third parties for marketing purposes.

Our website uses a simple, self-hosted verification check to prevent automated or bot submissions of the quote form. This check does not collect or store any personal data beyond your booking details.

We may take before-and-after photos of completed work for quality control and, with your consent, for use in our gallery or marketing materials. Photos are taken in a way that does not identify you personally unless you have separately agreed to this. Testimonials displayed on our website are provided voluntarily by past customers.

We may update these Terms from time to time to reflect changes in our services or legal requirements. The version published on this page at the time of your booking will apply to that booking. We encourage you to review this page periodically.

If you have any questions about these Terms & Conditions, please get in touch — we're happy to help.